Privacy Policy Questions & Answers
When you open an account, we ask for your full name, email address, phone number, date of birth and residential address. We use this to verify your identity, process withdrawals and comply with anti-fraud regulations. Payment method details (DANA, OVO, GoPay, QRIS account links) are collected at deposit time.
We retain your account history, transaction records and personal data for the period required by local law to resolve disputes and meet regulatory obligations. Where local law permits, this is typically 5–7 years. After that period, data is deleted unless legal hold applies. Contact support to request early deletion.
Yes. Log into your ovo99 login account, go to Settings > Privacy > Data Export, and request a copy in standard format. You can also email our support team with your account number. We aim to fulfil requests within five business days where technically feasible.
We do not sell your personal information to external marketers. We share data only with payment processors for DANA, OVO, GoPay and QRIS transactions, fraud partners, and authorities where local law requires it. Your data stays within our trusted partners and internal teams.
Old payment tokens are deactivated immediately when you link a new DANA, OVO, GoPay or QRIS account in your wallet. Previous transaction records remain on your statement for your records and regulatory compliance, but the stored payment method itself is replaced.
Click the unsubscribe link at the bottom of any marketing email from us. For cookies, adjust your browser settings or visit Settings > Privacy in your account to disable non-essential tracking. Live chat and transaction emails cannot be disabled.
Change your password immediately from any secure device, enable two-factor authentication in Settings > Security, and contact our support team via live chat or email with details. We investigate potential breaches within 24 hours and notify affected users where required by local law.
